Your Passion. Our Creativity.

Social Media

Customer Support

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Our Specialties

Attending to questions and inquiries from your customers is a big deal when you have important business meetings and moves to make. It’s quite difficult to merge both. Now, what do you do when you are torn between attending to important business decisions and attending to your customers on social media?

The good news is you don’t have to forfeit your meeting as we are here to take the stress of attending to your customer off of you. We handle your social media customer support while you and the members of your organization focus on more important work.

Presale Inquiry & Support

Responsive presale & support can help seal 40-50% of sales. At Layer, we offer your business a responsive social media support solution.

Multiple Platforms

We offer customer support across multiple social media platforms, including Instagram, Facebook, and Twitter. Let us take the customer support stress off of you.

Unified Customer Experience

We ensure that customer support and interaction matches your brand content, functionality, and personality when communicating with your customers.

Reduce Wait Times

Customers are impatient; they don't want to wait long hours before they get attended to. Let us help you attend to your customers and beat wait times!

Effortless Communication

Your customers only want to get their inquiries, or issues solved. Don't put your business in a bad light with wrong communication manners.

Simple To Get Started

We are a team of experts providing social media solutions. Our processes are pretty simple and non-complicated. Hassle-free and flexible!

Why Not Save By Looking At Our Plans?

Our All-In-One plans include creative content, engagement, and much more on Instagram, Facebook, Twitter, and Google My Business!

Social Media Support Services

If you are still not convinced with our all-in-one plans, which come with a lot of great features included, we can still offer customized services and solutions based on your requirements.


Get a customized offer based on your requirements!

From AED 25/hour


What is social media customer support?

Our agents will help your customers on social media platforms. Think of it like a live chat agent, but responsive and available on the social media platforms your customers use and love!

What platforms or social media sites are supported?

Currently, we support Instagram, Facebook, and Twitter for our social media support solutions.

What is included in the social media customer support solution?

Currently, our agents can help your customers with generic questions about your business. Order fulfilment is not possible.

Do you provide any service level agreements (SLA's)?

Yes, we do provide Service Level Agreements (SLA’s), based on your requirements.

How do I get started?

It is very simple to get started! A social media expert will schedule some time with you to understand your business, and provide you with a full proposal.

Sign Up Today & Start Seeing Results!

Let’s sweeten the deal .. Signup to our Social Media Management Plans for 6 months, and pay for 5! Or, 12 months and pay for 10!